Chapter 9: Referrals and Resources

 Download this chapter: Chapters 8 and 9: Legal language and Referrals and resources (PDF)

9.1 Referrals
9.2 Useful resources
9.3 Family Law Fees

9.1 Referrals

For people who are deaf or have a hearing or
speech impairment

If you are deaf or have a hearing or speech impairment, you can ring any telephone number using the National Relay Service.
TTY/Voice calls 133 677
Speak & Listen 1300 555 727
SMS Relay 0423 677 767
Internet Relay
(Some services may not use)
Video Relay Choose the available NRS video relay contact on Skype
(Some services may not use)


If you are unsure how to use the National Relay Service, you can contact the National Relay Service Helpdesk.
Hours Monday–Friday (8am–6pm Sydney time)
Voice 1800 555 660
TTY 1800 555 630
Fax 1800 555 690
SMS 0416 001 350
Mail Level 2, 10 Mallet St, Camperdown, NSW 2050

For people who are non-English speakers

If you do not speak English or it is not your main language, you can call TIS National (Translating and Interpreting Service) for an interpreter. It is free to call most government services and many non-profit services.
Phone 131 450

Department of Human Services

Service Contact Hours
Families 136 150
• Family Tax Benefit
• Parenting Payment
Monday – Friday
8am – 8pm
Child Support 131 272 Monday – Friday
8:30am – 4:45pm
Indigenous phone services 1800 136 380
• Centrelink
Monday – Friday
8am – 5pm
1800 556 955
• Medicare
Monday – Friday
8am – 5pm
Multilingual phone services 131 202
• Centrelink
Monday – Friday
8am – 5pm
131 450
• Medicare and Child Support
Monday – Friday
8am – 5pm
For details of your closest Centrelink, Medicare or Child Support location, go to the Human Services website.

Children’s Contact Services

Contact the Family Relationship Advice Line for the location and telephone number of your closest Child Contact Service.
Phone 1800 050 321
Hours Monday–Friday, 8am – 8pm
Saturday, 10am – 4pm

Community Legal Centres NSW

CLCNSW is the peak body for community legal centres in NSW.
To find the Community Legal Centre closest to you, go to the CLC
NSW website.
Phone 1300 888 529  (LawAccess)

Domestic Violence Line

The Domestic Violence Line is a 24 hour, 7 day a week phone service that offers referral to refuges and accommodation, counselling and support services to victims of domestic violence.
Phone 1800 656 463
TTY 1800 671 442

Domestic Violence NSW

Phone 02 9698 9777
Fax 02 9698 9771

NSW Community Services (formerly DoCS)

The Child Protection Helpline is a phone service to report suspected child abuse or neglect, 24 hours, 7 days a week.
Phone 132 111
TTY 1800 212 936
Enquiries, feedback & complaints
Phone 1800 000 164
To find a Community Services office closest to you, go to the Community Services website.

Family Relationship Advice Line

The Family Relationship Advice Line is a national telephone service that provides information on family relationship issues, advice on parenting arrangements and referrals to local services.
Phone 1800 050 321
Hours Monday – Friday, 8am – 8pm
Saturday, 10am – 4pm

Family Relationships Online

The Family Relationships Online website provides families with information about relationship issues and services to assist them with their relationship issues, including family dispute resolution services.  The website also includes the contact details of Family Relationship Centres across Australia.

Family Law Courts

The Family Law Courts National Enquiry Centre has general information about family law court procedures and can make referrals. The Federal Circuit Court and Family Court websites have information on many topics, court forms, do-it-yourself kits and information about court fees.
Phone 1300 352 000
Hours Monday – Friday, 8:30am – 5pm
(You can call the National Enquiry Centre 24 hours if you have an urgent family law situation, such as children at risk of being taken overseas without consent)

Family Violence Prevention Legal Services (NSW)

Family Violence Prevention Legal Services are community based organisations that provide legal assistance and support to Aboriginal and Torres Strait Islander victims of family violence.
Bourke/Brewarrina (Thiyama-li Family Violence Service) 02 6872 2440
Broken Hill (Warra Warra Legal Service) 08 8087 6766 or 1800 812 800
Forbes (Binaal Billa Family Violence Prevention Legal Service) 02 6850 1234 or 1800 700 218
Kempsey (Many Rivers Family Violence Prevention Legal Service) 02 6562 5856
Moree (Thiyama-li Family Violence Service) 02 6751 1400
Walgett (Thiyama-li Family Violence Service) 02 6828 3143

Link2Home – Statewide Homelessness Service

Link2Home provides an information and assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless or at risk of homelessness.
Phone 1800 152 152

International Social Service (ISS) Australia

The International Social Service provides telephone information and social work support for international parental child abduction and tracing cases.
Phone 1300 657 843 or 02 9267 0300 (NSW Office)

LawAccess NSW

LawAccess provides free legal information, advice and referrals. It is a main referral point to find your nearest Legal Aid, Women’s Domestic Violence Court Advocacy Service, Community Legal Centre, Family Violence Prevention Legal Service or Aboriginal Legal Service as well as private solicitor referrals.
Phone 1300 888 529
Hours Monday – Friday, 9am – 5pm

Law Society of New South Wales

The Law Society of NSW provides a solicitor referral service and a pro bono solicitor scheme.
Phone 02 9926 0300
Hours Monday – Friday, 9am – 5pm

Legal Aid NSW

Legal Aid NSW provides free legal advice and information, as well as legal representation for eligible clients.
Phone 02 9219 5000 (Head Office)
1300 888 529 (LawAccess)
TTY 02 9219 5126

Legal Aid NSW Child Support Service

Phone 02 9633 9916 or 1800 451 784
Hours Monday – Friday, 9am – 5pm

Legal Information Access Centre (LIAC)

The Legal Information Access Centre provides legal research assistance and access to legal information resources (including legislation and case law). Specialist librarians are available to assist with legal research.
Phone 02 9273 1558
Hours Monday – Friday, 10am – 5pm
Monday – Friday, 10am – 1pm
(Telephone enquiries)
Location State Library of NSW
Macquarie Street, Sydney, 2000
(Corner of Hunter and Macquarie Streets)

LGBTIQ Services

Inner City Legal Centre

ICLC is a community legal centre which provides Lesbian, Gay, Transgender and Intersex people with legal services including court assistance for people escaping domestic and family violence and a statewide legal advice service.
Phone 02 9332 1966 or 1800 244 481

Another Closet – Domestic and Family Violence in LGBTIQ Relationships


ACON’s Anti-Violence Project

ICLC is a community legal centre which provides Lesbian, Gay, Transgender and Intersex people with legal services including court assistance for people escaping domestic and family violence and a statewide legal advice service.
Phone 1800 063 060


Local Courts NSW

To find the Local Court closest to you, go to the Local Courts’ website.

NSW Office of the Legal Services Commissioner (OLSC)

You can contact the OLSC to make a complaint against a legal practitioner or service.
Phone 02 9377 1800 or 1800 242 958
TTY 02 9377 1855

Staying Home Leaving Violence (SHLV)

The Staying Home Leaving Violence program helps women and children escaping domestic violence to remain safely in their homes.
Bega 02 6492 6239
Blacktown/Mt Druitt 02 9677 1962
Broken Hill 08 8088 2520
Campbelltown 1800 077 760
Dubbo 02 6883 1561
Eastern Sydney 0439 414 673
Fairfield/Liverpool 02 9601 7777
Gosford 02 4356 2600
Kempsey 02 6563 2272
Lake Macquarie 02 4943 9255
Maitland/Cessnock 02 4937 1927
Moree 02 6752 4536
Newcastle 02 4926 3577
Nowra 02 4421 7400
Parramatta/Holroyd 02 9636 8437
Penrith 02 4721 2499
Redfern 02 9699 9036
Tamworth 02 6763 2333
Wollongong 02 4256 7333
Wyong 02 4356 2600

Wirringa Baiya Aboriginal Women’s Legal Centre

Wirringa Baiya is a statewide community legal centre for Indigenous women.
Phone 02 9569 3847 or 1800 686 587

Women’s Domestic Violence Court Advocacy Services (WDVCAS)

WDVCAS provides information, support and referrals to women who have experienced domestic violence. To find a WDVCAS closest to you call the statewide phone number 1800WDVCAS (1800 938 227) or the WDVCAS NSW website.
Phone 1800 938 227

Women’s Health NSW

Women’s Health NSW is the peak body for Women’s Health Centres in NSW. To find the Women’s Health Centre closest to you, go to the Women’s Health NSW website.

Women’s Legal Service NSW

Women’s Legal Service NSW (WLS) is a statewide community legal centre for women. WLS provides free legal advice, information and referrals through the advice lines and outreaches provided below. Limited casework and representation may be available. WLS also does community legal education and law and policy reform work.
Phone 02 8745 6900 (Administration)
Women’s Legal Advice Line
Free legal advice for women in NSW
Phone 02 8745 6988 or 1800 801 501
Indigenous Women’s Legal Contact Line
Free legal advice for Aboriginal and Torres Strait Islander women in NSW
Phone 02 8745 6977 or 1800 639 784
Domestic Violence Legal Advice Line
Free legal advice for women in NSW with legal issues relating to domestic violence
Phone 02 8745 6999 or 1800 810 784
Outreach Services
WLS provides face to face legal advice by appointment at a number of locations across Sydney. Phone to book an appointment at an outreach service nearest to you
Blacktown 02 9831 2070
Liverpool 02 9601 3555
Penrith 02 4721 8749


9.2 Useful resources


Organisation Resource Website
Attorney General’s Department Information about international child abduction and family law. International family law and children
Australian Federal Police Family Law Kit: Information about recovery of children and the family law (airport) watchlist. Family Law Kit
Family Law Courts

(Federal Circuit Court and Family Court)

Pamphlets, fact sheets and kits about court’s services, court processes, costs and a range of family law issues.

Thomson Reuters The Law Handbook 13th edition Sydney 2014. Law Handbook
Law Access Factsheets and referrals on many areas of law.
Legal Aid NSW Pamphlets and fact sheets on family law, child support and domestic violence as well as other criminal and civil law issues.
Legal Information Access Centre (NSW State Library) Hot Topics: Publications about legal issues in plain language.

Find Legal Answers: lists useful legal resources, by topic, available on the web and in print from public libraries across NSW or in the State Library of NSW.
Shoalcoast Community Legal Centre Family Law Property Settlement Workbook and other publications about children’s court care matters.
Victims Services Forms for applying for Victims Support, publications and links to other resources.
Welfare Rights Centre Factsheets about social security benefits and dealing with Centrelink (e.g. ‘Declaring your same sex relationship to Centrelink’, and ‘Prosecution of social security offences’).
Wirringa Baiya Infosheets on a number of topics including victims’ support, sexual assault, domestic violence and AVOs.
Women’s Legal Service NSW Women and Family Law Booklet and brochures about domestic violence.


9.3 Family Law Fees

Fees are as of April 2014. Fees often increase so please check with the court or service for up to date fees.

The Family Court and Federal Circuit Court may give you an exemption from fees if you are in financial hardship. Check court guidelines to see if you have to pay the fee or if you may fill in the application for exemption from fees.

Application for consent orders $165

Initiating application (children or property) $345

Initiating application (children and financial orders) $565

Response to initiating application (family law)  $305

Interim application $120

Application for divorce $900

Application for divorce—reduced fee $300
(no fee waiver allowed)

Initiating application (children or financial) $345

Initiating application (children and financial orders) $565

Translation of Standard documents—14 days $77

Translation of Standard documents—7 days $96

Translation of Standard documents—24 hours  $117
(not available in all languages)

Marriage Certificate—Standard $58

Marriage Certificate—Urgent $85

For more details, other filing fees or exemption applications call the Family Law Courts National enquiry line 1300 352 000.

 Chapter 8: Legal language – what does it all mean?

Translate »